[Doc]

Dam good advice for any conflict resolution.

Originally posted by Currently
That culture only understands you doing the same back to them.

I was involved peripherally with a similar incident in college where a rude Pak professor would just walk over everyone. One day one of the admin assistants had enough and went to town on him going up one side and down another not giving him one word in. When he turned for help everyone turned their back on him.

THAT IS WHAT THOSE ASSHOLES UNDERSTAND.

THAT IS THE ONLY WAY YOU WILL GET HIS RESPECT!

Not only do you have to have the backbone to do it,
you also have to have the managerial support behind you
because he will try to pull the rug from under your feet.

Tell him to knock it off right at the beginning when he starts
getting out of line and escalate as necessary.

I do phone support for a living ... my favorite tactic is putting
them on "ignore" for as long as it takes for them to get the
message that they need me ... not the other way around.
Thank god that assholes like that are few and far in between
with my work.

Bullies are COWARDS ... nail him to a cross and spray him with
pigs blood. /rant over

edit ***********

One last thing, always confront the behavior, never the person.
If he is rude, call him out and tell him he is rude.
If he interrupts, call him out and tell him to stop interrupting.
If he attacks a person, call him out and tell him to ...

Never call him a name ... attack the behavior.
There is no way he can legally get back to you and there is
no way your managers can use this against you.

You have to have a cool head and nail him hard tit for tat.

Remember ... focus only on the behavior!

If he hangs up on you and tries to backdoor you by going though
someone else, spread the word around and have your coworkers
pass him right back to you and keep pushing back.

He may do it twice but guaranteed he won't do it three times.