[Currently]

PPS treated me well when I bought the SV.

Service on the other hand was half and half ... depended on who did the work. There were times I would have to go and purchase a hand full of bolts that would fall off after they worked on it. I know it wasn't me cause I always use blue loctite on every bolt I take off cause of vibrations. Just sloppy work ethics.

They lost my maintainence business when they told me they charged 48 bucks a wheel to change a tire. That is pure BS and told me they are not struggling for business. Most "normal" bike shops charge under 30 bucks.

As for buying gear there, prices were good, especially with the sales.
I can do better over the internet, but believe it or not, rather support LBS's as I can actually try things on.