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Tech support calls from hell:
I had been doing Tech Support for Hewlett-Packard's
DeskJet division for about a month when I had a customer
call with a problem I just couldn't solve. She could not print
yellow.
All the other colors would print fine, which truly baffled me
because the only true colors are cyan, magenta, and yellow.
For instance, green is a combination of cyan and yellow, but
green printed fine. Every color of the rainbow printed fine
except for yellow.
I had the customer change ink cartridges. I had the customer
delete and reinstall the drivers. Nothing worked. I asked my
coworkers for help; they offered no new ideas.
After over two hours of troubleshooting, I was about to tell the
customer to send the printer in to us for repair when she
asked quietly, "Should I try printing on a piece of white
paper instead of this yellow paper?"
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