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Internet speed.... questions

  1. #1
    suburban ghetto living... black's Avatar
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    Internet speed.... questions


    TLDR( too long didnt read summary): Prior to installing ABODE security system my netflix streamed fine. After installing I'm having issue with a 75mps plan and only use 3 major devices at once max. What am I doing wrong and how can I fix it?


    So have a question on internet speeds maybe someone can point me in the right direction? explain to me at a 2nd grade level how this all works?

    We have 75 mps plan thru verizon. and older modem(3 years old?) connected to modem is an ARLO hub for the 2 cameras

    Always had some very low moderate to minor buffering when streaming thruthe smart tv( 2 year old samsung) especially so when me and wife also were surfing on the laptops. Wife upgraded toour current 75 mps plan and now it minor if at all


    Anyway. Today I installed the abode DIY security system hub today( no cameras) and when we started watching / streaming Netflix, everything slowed down horribly so in the video stream to the point Netflix saying we cant stream this right now.

    We then disconnected the abode ( as it was the last "addition/ change" prior to the slow down. Disconnected it from the modem(it went to cellular monitoring) and everything went back to normal with streaming TV

    We plugged the Abode back in about an hour later and everything seemed kosher. (Note, prior to this we also had a wifi alarm system. its still running too as I'm cancelling it this week pending the Abode dry run this week)

    But then it started slowing ... again not as bad as before but still worse than prior to installing Abode. My natural instinct is the Abode system is causing a snafu, but how? its not actively streaming anything?

    So I did a speed test on my smart TV and its around 5- 6 mps , laptop is at 25ish. Iphone is similar at 25ish with the Abode installed.

    We have a lot of connected devices in the house, echos, fire sticks, smart plugs, humidity sensors etc... however we never have more than 3 items in use at a time (streaming tv, 1-2 laptops or phones "surfing" nothing else.) and maybe my 3yo story telling device that steams from wifi

    Modem is in a very central part, 2nd floor of house, about 20ish feet from the TV with walls and flooring in between.

    First question - is 5-6 good enough on the tv? If not how can I increase it?

    2nd- How could the Abode if at all screw up the streaming tv?

    I should do a speed test of the laptop from the modem to see what speeds I get, but what should I expect? ( 75mps per my plan I'd suspect or close to it)

    I just bought google wifi and will install it tomorrow, however i'd like to see if the Abode DIY security system is first causing a major issue than bad aid ing it with the google set up

    Appreciate any help

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  2. #2
    Super Moderator TheIglu's Avatar
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    Re: Internet speed.... questions

    How many devices are hardwired vs wireless?

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  3. #3
    suburban ghetto living... black's Avatar
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    Re: Internet speed.... questions

    hardwired is 2 ( Abode and the arlo hub) all other is wireless ( laptops, Echos etc the Arlo cameras are wireless)

    last night when ONLY the TV was streaming it was pulling 12- 13 mps

    Today pre google wifi being turned on it was 10-11mps after google wifi being enabled Its now 22 ( only my laptop is on right now with light surfing to do this reply)
    Also before speed testing the TV, pre google my phone was at 25 mps after connectinv to google wifi it was at 75mps

    Looks like google helps a ton but still the original question of Abode being a hiccup originally?

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  4. #4
    Super Moderator TheIglu's Avatar
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    Re: Internet speed.... questions

    Unplug everything. Shut off everything that's wireless. Plug in one laptop/PC via hardwire. Do a speedtest. Plug in Abode thing. Do another speed test right away.

    It's a process of elimination/troubleshooting method. Eliminate variables, establish constants. You'll find your issue quickly that way.

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  5. #5
    suburban ghetto living... black's Avatar
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    Re: Internet speed.... questions

    Quote Originally Posted by TheIglu View Post
    Unplug everything. Shut off everything that's wireless. Plug in one laptop/PC via hardwire. Do a speedtest. Plug in Abode thing. Do another speed test right away.

    It's a process of elimination/troubleshooting method. Eliminate variables, establish constants. You'll find your issue quickly that way.
    perfect.. good , eliminate all variables and go from there...

    TY

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  6. #6
    Super Moderator TheIglu's Avatar
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    Re: Internet speed.... questions

    With computer/network stuff (what I do for a job), I find there are way too many complex issues at hand to really do a deep drive to find issues quickly. Sure, you could setup Wireshark and do some packet sniffing, and analyze data from the modem interfaces, get into the wireless statistics, etc, but that's super time inefficient.

    That's why I tend to recommend simplifying the situation first, then make it easy to look for big changes.

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    Lifer
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    Re: Internet speed.... questions

    Quote Originally Posted by black View Post
    We have 75 mps plan thru verizon. and older modem(3 years old?) connected to modem is an ARLO hub for the 2 cameras
    3 year old modem isn't old at all. But when you say modem, do you really mean a Verizon-provided '3 in 1' type device, which is the modem, router/switch for 4 wired devices, and wireless access point? If so, I believe some of those ISP-provided devices are set up to default provide wifi coverage to their mobile customers to enhance mobile data coverage. As in the random guy walking past your house, not necessarily the resident. I'd be looking to turn anything like that off, at least until your troubleshooting is resolved.

    75mbps should be more than enough, and don't worry about trying to get an individual wifi device to speed test that high. Long as you're getting close to 75 at the modem, you're getting what you paid for delivered to the house. Individual devices don't need that high and typically won't. For example, Netflix wants just 5mbps for HD. UHD climbs to 25mbps, but if I remember right that's their 4K equivalent and not typically available.
    Quote Originally Posted by TheIglu View Post
    Sure, you could setup Wireshark and do some packet sniffing, and analyze data from the modem interfaces, get into the wireless statistics, etc, but that's super time inefficient.
    I'd bet OP doesn't have a clue what that is, and if so, not even worth his time to ponder Agreed on it being easier to turn it all off and start turning stuff back on till it breaks.

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    suburban ghetto living... black's Avatar
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    Re: Internet speed.... questions

    Quote Originally Posted by aldend123 View Post

    I'd bet OP doesn't have a clue what that is, and if so, not even worth his time to ponder Agreed on it being easier to turn it all off and start turning stuff back on till it breaks.
    You right i dont...... and I dont want to go down that rabbit hole.

    odd side note here. I googled and came up nothing on it.

    When we turned on the google wifi. Wife after 15 minutes said she started feeling odd, foggy headed etc.. I blew it off well.. cause women.

    I turned it off and turned it on after she left and after 4 hours.... i started feeling the same fogginess.

    wierd.....

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  9. #9
    Super Moderator TheIglu's Avatar
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    Re: Internet speed.... questions

    Porn overdose. It'll happen.

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  10. #10
    Lifer
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    Re: Internet speed.... questions

    Quote Originally Posted by black View Post
    You right i dont...... and I dont want to go down that rabbit hole.

    odd side note here. I googled and came up nothing on it.

    When we turned on the google wifi. Wife after 15 minutes said she started feeling odd, foggy headed etc.. I blew it off well.. cause women.

    I turned it off and turned it on after she left and after 4 hours.... i started feeling the same fogginess.

    wierd.....
    Are you a fan of Better Call Saul? You're going to need lots of tinfoil. Might fix an interference problem too.

    The keywords are 'wifi sensitivity' and 'electromagnetic hypersensitivity'. However, if you have someone turn the device on or off based on a coin toss every day for 10 or 20 days, I'd bet you won't be able to predict if the device was on or off without having to first look at he power light. Knowing it's on is what causes the symptoms to appear.

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    suburban ghetto living... black's Avatar
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    Re: Internet speed.... questions

    little update.. I did the whole "remove all variables and add 1 by 1."
    Nothing jumped out. and my bellweather of netflix streaming slowing down didn't show up.
    However the 5mps download on the smart tv was constant through out the adding even when it was the only item downloading. Until I added google wifi.

    At this point it just seems like the bottle neck is at the modem level.

    The issue is "corrected" not solved for for now with the google wifi and I think I'm ok with that..

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  12. #12
    suburban ghetto living... black's Avatar
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    Re: Internet speed.... questions

    ps thanks for the direction on this fellas....

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  13. #13
    Lifer
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    Re: Internet speed.... questions

    Quote Originally Posted by black View Post
    However the 5mps download on the smart tv was constant through out the adding even when it was the only item downloading. Until I added google wifi.

    At this point it just seems like the bottle neck is at the modem level.

    The issue is "corrected" not solved for for now with the google wifi and I think I'm ok with that..
    If the TV can only sustain 5mbps with nothing else turned on, then the problem is likely with your wifi signal. Either the signal is weak, or the signal has too much interference from neighboring signals. 5mbps isn't too bad for streaming, but a little low. Do you have some neighbors that might have wifi access points within maybe ~100 feet of you?

    When you say 'corrected' by google wifi, what do you mean? When you saw these 5mbps speed tests, was that using your previous wifi, google, or you see 5mbps with either one?

    Also, when you say 'modem', I'm not sure that you mean modem. It sounds like you mean wireless access point. If you can speedtest at 75mbps hard wired, but 5mbps wireless at the TV, then your modem is working fine. I realize that might sound trivial, but it's important to keep these distinctions.

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  14. #14
    Super Moderator TheIglu's Avatar
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    Re: Internet speed.... questions

    Most modems ARE the access point these days. I'm assuming he has an all in one unit.

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  15. #15
    Lifer
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    Re: Internet speed.... questions

    Quote Originally Posted by TheIglu View Post
    Most modems ARE the access point these days. I'm assuming he has an all in one unit.
    Me too, but my point is the technical issue isn't the modem component if a hardwired download is close to advertised bandwidth.

    A secondary nitpick might be that the wifi configuration on the Google product happens to operate in a cleaner frequency from the existing Verizon-provided gear, so there might not be any inherent limitation with the Verison hardware.

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