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Here is the best customer service I have seen in the bike industry. They are putting their money where their mouth is! All this because Yamaha marketed the bike by saying it's redline was 17,500 instead it comes in at 16,000. It is still one nice looking machine!
"Dear Yamaha Customer:
Yamaha introduced and marketed the new 2006 YZF-R6 motorcycle with a red line limit of 17,500 RPM, as indicated on the tachometer. After testing production units, we have determined that the actual red line limit is approximately 16,000 RPM, resulting in a tachometer error of roughly 9%. This has no affect whatsoever on the performance of the motorcycle.
We are extremely confident that, despite this error, the R6 will more than satisfy you in every way. However, if you are not satisfied with your motorcycle because of this discrepancy, we will repurchase it and will reimburse you the entire purchase price, including any setup fees, taxes or interest that you have paid in connection with your purchase of this motorcycle.
If you choose to have your 2006 YZF-R6 repurchased, please check where indicated below, sign this letter and return it to Yamaha Motor Corporation, U.S.A., Attn.: 2006 YZF-R6 Buyback, 6555 Katella Ave., Cypress, CA 90630 in stamped envelope provided. Yamaha must receive this letter indicating this choice by March 15, 2006, or we will assume that you have decided to keep and enjoy your motorcycle.
Our goal is to ensure your satisfaction, both now and in the future. We would like to sincerely apologize for this error and any inconvenience it may have caused you, and also to thank you for your continued support of Yamaha.
Best Regards,
Dennis McNeal
Vice President Motorcycle Operations
Yamaha Motor Corp."
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