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***Posted this in another forum, but I think this is something I should let more people know about*** (and yeah, I know about the stories...thanks!)
So after going back and forth with people over there (Vanson) and getting fairly decent interactions, I had been assured my new suit would be sent out for last Friday delivery. Call Friday...sorry. The guy that stitches in the armor was sick. We will have it done Monday an sent out. (btw, $2100 custom made suit)
Monday....yup. It's done. Being sent out tomorrow for next day (wednesday) delivery....(yahoo! right?)
Just got home. Box from Vanson is there. Pick it up...a little lighter than I expected but ok. Open up carefully...
Wrong f**king suit! They sent me someone else's custom 2 piece drag suit! Damn thing probably would barely fit my wife! (I know it's custom because they had lettering put on the back and other stuff)
Call them and am all WTF?! The guy I talk to is all "oh shit!" and is going to be making calls to find my suit. I told them it had to be done for this weekend and I was assured time an again that with 7 weeks it was no problem. Well, here I am without my new suit and they better find a way to make this right. If I don't have it by Saturday morning they better come up with some way to make me happy. Otherwise I may be filing a dispute with my credit card. They gave me a work order that said it would be done and delivered by Saturday. They have no indications there was a problem with fulfilling that.
Damnit!!!
***response I gave to someone about the bad customer service reputation Vanson has***
Regretfully, I can't even bitch about the customer service. Matt and Brian have been great to talk to and deal with. It is right now the sole fault of some idiot that couldn't put the right suit in the right box. A simple mistake, and if it were a part or small item from a warehouse I could 100% understand. I mean, really, who here has never ordered something and gotten the wrong part. Make a call..."Sorry. We'll send out the right one tomorrow with a return label for the other part." That is actually not bad, and decent customer service. Own up to the mistake and make it right.
But this? This is some idiot that couldn't read a piece of paper and put the suit in the right box.
Now, if they somehow make this right by Friday, I will be 100% on their side again. OR if they come up with an adequate way to compensate me for this crap. I will definately be posting this here and any other forum sites I am on. Let's see, NESR, R1 forum, S1000RR forum...the word will get out.
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So there it is in a nutshell. And I have been calling them on a weekly basis, usually 2-3 times. I heard a lot of excuses, some viable, but they all said I would have it for sure for this coming weekend. I am so pissed about this. Suffice to say I will be on the phone at 9am sharp talking with them, and then calling throughout the day to find out what they are going to do.