Originally Posted by
Krazy Again
Ok, here is what is going on right now. I am truly impressed with their service. Very much in contrast to what has been said in the past about Vanson...
They are shipping me a loaner suit that will be here tomorrow. I am in no way liable for any damage done to said suit if anything happens...
They have contacted the person that was sent my suit. He has yet to receive it but has agreed to immediately turn it around. If it is possible, they have suggested having it sent directly to the track next day shipping by AIR for me to get it on Saturday. But only if it is feasible it will get there...
I am sending out the other guys suit tomorrow, and they are immediately reimbursing me the money on my card.
That being it in a nutshell I think they are going out of their way to make this right. If it plays out well enough, they may earn my future business and an accolade. I KNOW there have been severe horror stories in the past, but the few people I have talked with have only been there a short time. It IS possible that the business has gotten in the right people to turn it around. This does seem to have been a human error mistake. Labels got mismatched to boxes and the two suits were crossed.
JWM, I don't know what you mean by "better" stuff out there. Each Vanson suit I have seen appears to have premium leather that is thicker than most other companies I have come across. I know that Vanson has some of their stuff made out of the country, but the custom suits are all done in Fall River, MA using top quality leather. The armor is hand made to each suit as well. Maybe there is something out there that is better, but likely at a MUCH higher price. (I just can't afford one of those new air bag suits!) LOL!