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After being told by local Yamaha dealer, South Shore Motorsports, that "they won't touch my 1989 Yamaha Virago, as it was more than 10 years old", even though they're an "authorized Yamaha Dealer", when it came time to buy a NEW bike, I refused to buy it from them!
I searched around and chatted with fellow bikers and found Andersen Cycle in Framingham, MA. Carlton is the owner and works there almost all of the time. They typicially charge 25-35% LESS than other Boston-based dealerships (where I always feel I'm being raped over labour costs, parts and the most expensive motor oil I've ever seen!)
Andersen Cycle stopped being an official Yamaha dealership (so you can't buy new Yamahas there now), but they have other makes!
Check 'em out if you're in the market for a new shop with mechanics that CARE.
(BTW: South Shore Motorsports went out of business this year! I wonder why!)