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Well, I have been waiting a while to post about my latest and greatest Cycles experience. I held off b/c a NESR member who works there gave me his word he would get ahold of me about a certain issue we had discussed. Apparantly he doesn't plan on "getting" back to me. Early this summer I bought a textile jacket from them, make/model isn't important, what is important is that the jacket did not fit comfortably while on my motorcycle. Less than two weeks later I attempted to return the jacket WITH receipt so that I could get a properly sized/more comfortable jacket. I was not well received at the parts desk by either employee involved in the transaction. After scrutinizing some discoloration in the seams of the jacket (I wore the jacket 2 times for maybe a total of 20 minute on dry days) the person in charge told me they could not take it back. Now keep in mind I had a receipt, and the jacket was perfect in my eyes. Here comes the interesting part, instead of giving me a store credit or trying to give me the same jacket in a smaller size, he told me to basically pound sand. His advice? I can't help you, best bet is Ebay or Craigs list. Now I don't know about any other NESR members but that seems like someone TRYING to lose a customer. So far I have convinced 6 people I know of to go elsewhere to buy their bikes. I can't tell you not to go, but I will never be purchasing anything from them ever again. Sorry for the rant, just been bottling up for some time. TLRMan was their the night the employee/nesr member told me he would handle it too, so he can back that I'm not just blowing steam.
Nick
FYI Chris Compano(Sp?) at the parts desk always treated me right, he was not part of or privy afaik about this. Its too bad the rest of the employees didn't share his insight or desire to help.