Cycles 128 Sucks Again

[elissama]

So as per the norm (so it seems) Cycles 128 sucks.

My battery is apparently fucked - we get it jump started on the ride today and everyone is cool enough to ride to Cycles to see if they will let us use a meter to confirm its the battery sucking so I can find out whats wrong. Well the guy at the service desk is rude to the guy in our group that goes to ask... then I go to ask figuring a chick might have better luck.

I explain the situation to the guy - he continues to say nope can't help unless we look at it for you for a mere 70 / hr flat rate - even though checking it takes about 15 seconds. I explain how I've spent a couple grand there already and if I need a new battery thats money for them. So then he says still can't help you but if you take your battery out we can test it to see if its good for ya!

FUCK YOU cycles 128 for refusing to be helpful in any manner shape or form that is condusive to having a productive relationship with your customers. I fairly patiently waited for over a month for my boots to ship - you said they were backordered, then warehouse mixup, then who knows what the fuck what.

No wonder local bike shops are dying due to the internet. I get better customer service from the dude in Kazikstan who speaks *passable* english than I do from you. What happened to helping customers so they can help you?!?!?!?

Cycles 128 - you are like the burger king who forgets to put the meat in the bun. You suck.

[#1 masshole]

They are hands down the worst place around. IMO even worse than their affiliated dealerships.

[Stiggy]

yup I tried. the tech was a real dick when I asked too. I will NEVER give them a red cent. Same goes for Plaistow Power sports and parkway cycles.

A little customer service goes a long way.

[hawk]

GBM and Hillcrest Chevy are all owned by the same people. Customer service lacks at all there locations.

[Pigman]

Doesn't suprise me a BIT......same as Parkway, shit hole Dealers

idiots that work there are funny too...I asked for a oil filter for my GSXR wich mind you is one of the most common used oil filters and he was like what a GSX, NO GSXR1K 3 times and then said they didn't have it??? I am like ur a retard and the other parts guy hears this and goes and gets it???? and then he gives me a attitude...

Parkway TOOLS....

[OreoGaborio]

Wirelessly posted (Samsung Lube.... Er, Glyde: Mozilla/5.0 440x240 Samsung SCH-U940 NetFront/3.4)

I WANT to like them... John from sales, who happens to be a member here, is a really cool dude, I'd buy from him. And I just met Chris from parts yesterday and he really helped me out... Lorna, also from parts, is a local racer & she's fun to talk to & bench race with... but the service dept? Forget about it.

[Pittenger5]

Wirelessly posted (Samsung Lube.... Er, Glyde: Mozilla/5.0 440x240 Samsung SCH-U940 NetFront/3.4)

I WANT to like them... John from sales, who happens to be a member here, is a really cool dude, I'd buy from him. And I just met Chris from parts yesterday and he really helped me out... Lorna, also from parts, is a local racer & she's fun to talk to & bench race with... but the service dept? Forget about it.

[noxin]

Unfortunately, it seems like more and more employees forget about the customer service component of their job. The brick and mortar stores are about relationships with customers, not just the current sale. Every time someone forgets that, they lose not only the current sale, but all future sales.

At the time I bought my Bandit from Cycles for a really good price, I was a frequent customer at Parkway. Frequent enough I got yelled at for not giving them a chance to beat Cycles price. That's a relationship.

Now, I only go there for stickers and ... that's it. Even last year, I took all three of my bikes to GBM because Parkway "ran out of stickers", and wasted 45 minutes of my time because I stood around waiting in queue and no one bothered to mention it earlier.

It seems more and more every day, people care less about doing a Good job, and just skating by.

[Ericthejet]

What conditions existed yesterday in the universe that kept a service department from spending a minute or two checking a battery.
Hung over from St-Patty's day?

[McBiggity]

Unfortunately, it seems like more and more employees forget about the customer service component of their job. The brick and mortar stores are about relationships with customers, not just the current sale. Every time someone forgets that, they lose not only the current sale, but all future sales.

yup, just look how many people this has reached already. They shoot themselves in the foot every time they ignore the chance to provide "customer service".

[greenmonster]

That blows. No excuse for treating a customer that way. A couple of weeks ago, I brought my bike's battery to Advance Auto in Waltham to get it metered...I had apparently drained the charge somewhat by leaving the battery on the tender cables with the tender unplugged for about a week, and it wouldn't start the bike. (I've learned my lesson) That's when I took it to Advanced Auto. Anyway, the guy behind the counter grabbed a 9 volt-rated voltmeter off the floor, and OPENED the package! He then tested my battery, came up with a 12+ volt reading. Fine. He then went and got a load tester from the floor...and OPENED the package...hooked it up to my battery, and sure enough it showed it was weak. So I took it home, put it back on the charger for a few days and finally got the bike started. I couldn't believe this guy would break open new items from his stock supply just to help me out. And this from an AUTO parts store! He'll probably keep them behind the desk to check any other batteries coming in to be checked, but it's still a sales loss for those two items. He didn't charge me a single red cent. How cool is that? I told him how much I really appreciated his helping me out. I've given them my business before, and they are top notch guys in there. They get my vote...and more business...going back this weekend to buy the same model meter.

[idratherberidin]

Wirelessly posted (Samsung Lube.... Er, Glyde: Mozilla/5.0 440x240 Samsung SCH-U940 NetFront/3.4)

I WANT to like them... John from sales, who happens to be a member here, is a really cool dude, I'd buy from him. And I just met Chris from parts yesterday and he really helped me out... Lorna, also from parts, is a local racer & she's fun to talk to & bench race with... but the service dept? Forget about it.

If Chris isn't working in parts, I just turn around and leave. He is the ONLY reason why I subject myself to that place. I really can't say enough good things about him.

[schleppy]

Wirelessly posted (Samsung Lube.... Er, Glyde: Mozilla/5.0 440x240 Samsung SCH-U940 NetFront/3.4)

I WANT to like them... John from sales, who happens to be a member here, is a really cool dude, I'd buy from him. And I just met Chris from parts yesterday and he really helped me out... Lorna, also from parts, is a local racer & she's fun to talk to & bench race with... but the service dept? Forget about it.

+100

[BLACK SQUIRREL]

So then he says still can't help you but if you take your battery out we can test it to see if its good for ya!

He did offer a solution, You could of taken your battery out with a Phillips screwdriver in less time it took you write your post.

[GixerJockey]

It always amazes me to hear these stories.

Customer service is the life blood of what we do as dealers. It's the ONLY reason that customers walk through our doors. You can buy anything over the internet, including an entire motorcycle.

Example: I just sold $28,000 worth of watercrafts to a customer who was upset with another dealer's service department. They pissed him off over $150 worth of tune up to his snow mobile (that he bought from them). He came to me to have his oil changed on the sled, and bought two watercraft.

The lesson... you take care of the $150 customer just like you do the $30,000 customer. You never know..

[rbrais]

Down here in CT I always go to Central Sports in Taftville. Darryl always hooks me up. My friend purchased a Yuasa battery from another dealer (who shall remain nameless) and they charged him $120! Retail on it was like $92 and dealer cost was like $62.

[PPS26]

Same goes for Plaistow Power sports
A little customer service goes a long way.

easy with the guilty by association.

[ThisBitch]

GIVE 'EM THE PICKLE!

[hammadown]

One word: laziness! I feel like this is more than just dealerships too, its turning into a cultural thing. Everywhere you go, the "customer service" people have forgotten both words in their job title! While I agree with Dan, he did offer a solution, I am sure it wasn't with a smile and welcoming attitude. I understand customers are often unreasonable, I deal with it a lot, but if someone asks for 10 mins of your time, you cant give it to them? If you are extremely busy, then maybe learn to explain that in a nice3 way rather than be a dick. A few weeks ago, on a warranty job, I drove from NJ to MA late one night and back to NJ by 9am the next morning just to get the parts I needed to get them up and running fast. Now when the customer is ready to spend 100 or 200K on new equipment, who do you suppose he is going to come to, our competitor? If you hate your job, quit, or just keep running your employer into the ground I guess. I suppose it is a top down situation and if management doesn't seem to care who should? But you aren't helping yourself by not putting in a little extra effort for your customers.Remember, their money pays your salary.

[Pittenger5]

But you aren't helping yourself by not putting in a little extra effort for your customers.Remember, their money pays your salary.

+1
But also keep in mind the other side of the coin. Ill be happy to go out of my way for regular customers, but people also take advantage of things whenever they can. I literally had a customer tell me, after asking me what product to use, that she'll go to home depot to buy it. I assure you, the next few questions asked were not answered in a detailed, thorough, friendly manner.

[elissama]

He did offer a solution, You could of taken your battery out with a Phillips screwdriver in less time it took you write your post.

He could have gotten off his lazy ass and spent 15 seconds coming 25ft outside to check the voltage - if the battery was bad they would have gotten a $150 sale or whatever a battery costs. Instead he turned one person down flat then spent 15 minutes haggling with the other before deciding he could maybe check it if I took it out and brought it to him.

15 seconds of his time and he could have gotten the store a positive review for once... I've met some of the nice people in parts - the one on here and that Chris dude. They are good people working at a shitty buisness - no simpler way to explain it than that.


BTW - my battery is under the gas tank so it would take a bit longer than the time it took to write my post.

[BLACK SQUIRREL]

He could have gotten off his lazy ass and spent 15 seconds coming 25ft outside to check the voltage - if the battery was bad they would have gotten a $150 sale or whatever a battery costs. Instead he turned one person down flat then spent 15 minutes haggling with the other before deciding he could maybe check it if I took it out and brought it to him.

15 seconds of his time and he could have gotten the store a positive review for once... I've met some of the nice people in parts - the one on here and that Chris dude. They are good people working at a shitty buisness - no simpler way to explain it than that.


BTW - my battery is under the gas tank so it would take a bit longer than the time it took to write my post.

IS your battery all set?

[elissama]

+1
But also keep in mind the other side of the coin. Ill be happy to go out of my way for regular customers, but people also take advantage of things whenever they can. I literally had a customer tell me, after asking me what product to use, that she'll go to home depot to buy it. I assure you, the next few questions asked were not answered in a detailed, thorough, friendly manner.

It's true that happens sometimes. That's like when you say hi to someone when they walk by and they ignore you. Is it aggravating? Yes. Will it stop you from doing it in the future?

For every customer that pisses you off by using you, there are other customers who you gain a relationship with by being helpful - most people who piss you off by going elsewhere don't tell people about it - they got what they needed and that's that. People you help who are appreciative will spread the word.

[elissama]

IS your battery all set?

My assumption is that it is a bad battery. I bought the bike used and it is an 05 so it may have the original battery. I believe it is not holding a charge well any longer. Once I find the time to take the tank off and remove the battery I will be going to Sheppo's place to get it tested and if it does suck replaced. He saw my rant and immediately offered to help - something that should have happened at Cycles when it was asked for.

[Pittenger5]

Will it stop you from doing it in the future?

Very true, and that totally wasnt directed in your direction, but sometimes people need to stop and take a look at the salesmens point of view as well.