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Hi, Im John. I work at Cycles128. Upon seeing this thread today I went over to the service department to ask about this. I would like to paint a picture as to how it was look at from this side. Keep in mind this dealerhsip sells approx 150 to 200 units (bikes, watercraft, ATV's, etc.) per month. Each one of those has to go through the service dept for prep, repair, etc. In addition to the ones we sell, the service dept has hundreds of their own customers per month who bring in their bike for servicing. Then they also have the thousands of people per year that need a state inspection sticker. The point Im making is that there isnt too much free time or just hanging around time.
So, Melissa, as you state you believe your battery is junk, and had to jump start your bike. OK, you should have it tested. A multimeter costs all of $12, but not everyone is expected to have one, so ok. You and your group ride into Cycles128 and park the bikes. Some guy from your 'group' walkes directly into the employee only technician area, interupts a tech and asks to borrow a multimeter. What? Who are you? Then you yourself deal with Dave Nugent, who is the service department manager. Dave is a California style completely relaxed type of guy who I have never heard raise his voice or be sarcastic or rude in any way. Its just not him. Me? Im as sarcastic as anyone. Dave? No. So at this point you want this service department, who I remind you works on hundreds of bikes a month, to stop what they are doing, take your bike in, remove the battery, put it on the tester, all for free? And in only 15 seconds as you state. You are offered to have us do it, but its not free. You are also given a 'quick self check' option to see if the charging system is working by watching if the headlight gets brighter when you rev it, that means the charging system is working.
1. Do you go into a car dealer with your car and ask to use their tools?
2. Do you ask and electrican or plumber to use his tools?
And if they let you do you ask them to stop their current job and help you? For free?