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Thats it for me folks. I refuse to go there any more. Today was the last straw and the have lost my business forever.
In the years that I have been riding, I have continually tried to use Land/Air and give them opportunities to come through for me and for other people.
Out of the 2 dozen or so times that I have gone into their dealership over the past 4 years, I have come away satisfied maybe 3 or 4 times. Those three or for times, it was for buying simple items such as oil or a filter, and once for tire changing. Other times that I have gone in there, I have spent an inordinate amount of time waiting for someone to get off the phone so I can be helped. And when they do get off the phone and attempt to help you, its with short, meaningless answers from assholes that act like they have better things to do than to help you out. God forbid I actually had wanted to spend money to support their business because I would usually end up walking out of there and going to Roadside or Cyclewise.
Today I walked in to get my rear tire swapped over. Tire and rim in hand, would have taken 15 minutes to do, tops. I go to the service desk and saw that there were three people waiting for help at the parts desk with the two parts guys at compuers. I look out back towards the service area and see two techs just standing around. I approach the desk and ask the guy at the counter "Can I get a tire changed over?" Asshole immediately responds with "not a chance". I glance over to the garage area again and still see the two guys standing there. I ask "Really?" and asshole again responds with "you can leave it and we may get it done by tomorrow" and resumes clicking on his computer.
I stood there dumbfounded for a second, said thank you, and walked out the door for the last time. Got no response, no explanation, no sorry we can't do that for you because we're busy...absolutely nothing. I'm not the type of person who is pushy is this respect. No tirade or scene needs to be made because I feel like people who run a business should actually want a good business. To me, that means good customer service. I've been in garage service before and I have never treated anyone as shitty as I've been treated these past few times I've gone in there.
Well, enough is enough. I feel like i'm flogging a dead horse. I can give you more examples similar today where there is just no respect shown towards me and/or other customers that I have witnessed. Land Air doesn't exist to me any more. If someone decides to burn it down and build a new dealership with new staff, let me know, otherwise, you'll never seem me set foot in that place again.
rant: off