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First and foremost, I cannot comment on the attitude or qualities of the Sales Team...they are all good guys, but they are also salesmen...feel me?
Second. STOP BUYING SHIT ONLINE AND GO SEE MARY!!!!
She will not only treat you very well, but save you 15-25% off List Price, and have it to you in 3 days or less.
Example:
Brand spankin new, not in stores, just came out online Icon Automag Hero Jckt. List, $450...RSM Price, $360...go see her for gear, and you WILL NOT be disappointed.
They have a great selection of used bikes (for VT) and the Parts and Service Personnel are tops. For the amount of people that come and go, they are very good.
After being around the bike scene for 4 years in VT, I give them the Most Improved Dealer Award...
(please keep in mind this is all subjective)
PEACE