[Karaya One]

We have a little more info.

Michelin is replacing all Pilot Power and Pilot Power 2CT's that fall under the recall lots. What your tire will be replaced with is a standard Pilot Power free of charge. As of now, there isn't any 2CT fronts available in quantity to replace them all.

Regardless of mileage or usage, you will get a standard Power for free. Your dealer will be given a flat fee by Michelin to cover the labor.

What we don't know is how Michelin will be handling the fee's - does the dealer mail you a check, do you submit a bill, etc.

Also - I only have so many to ship out as replacements. We ordered 300, and we were given 25.

Our Michelin rep will be here this week, so hopefully I can post more info on the fine details. As always, PM me if you need to know anything else, but there isn't much more to say besides this. Thanks!

Dave

[DucDave]

If this is accurate they are going to end up with a lot of unhappy campers. If I had wanted the Pilot Power and not the 2CT that's what I would have purchased. Furthermore, I don't really want to run a PP on the front and a 2CT on the rear.

Are they going to replace these in pairs? Will I get both even though only the front is being recalled?

Thanks

[Karaya One]

They are only replacing any front with a standard Power front. The issue is they cannot produce enough 2CT replacements in time to make everyone happy.

They can get you back on the road for summer riding / track days / racing so you aren't waiting for a tire.

[Pittenger5]

Well like was said, if I wanted a pilot power, Id order one, in fact, I have one on front since I only needed the rear replaced but was doing both just to keep them the same. Any chance to find out from the rep if we could get some sort of credit for a 2CT when more are available or whatever? Or if I could get a refund for the recalled tire or something.

[BLACK SQUIRREL 441]

Originally Posted by Karaya One

Regardless of mileage or usage, you will get a standard Power for free.

Dave

Maybe Free is Not the Right word Here, I could of got a Pilot power alot cheaper then I paid for the 2CT, We bought the Hype based on the 2ct, Advertising and PR firm generated "reviews".

I just want what I paid for, Not this Sorry about your luck bait and switch crap.

(understanding as well dave is only the messenger)

[DucDave]

Originally Posted by Mongoose441

Maybe Free is Not the Right word Here, I could of got a Pilot power alot cheaper then I paid for the 2CT, We bought the Hype based on the 2ct, Advertising and PR firm generated "reviews".

I just want what I paid for, Not this Sorry about your luck bait and switch crap.

(understanding as well dave is only the messenger)

+1 on point ov view
+2 on don't shoot the messenger!!!

[Pittenger5]

I understand what theyre trying to do, if you NEED a front, they're trying to get you the quickest solution, and granted from this neck of the woods, thats appreciated, but at the very least they should give you the CHOICE of a coupon for a free CT, or if you choose to take the power to ride right away, a coupon for a discount of the difference between a 2CT and a power for the next time you buy.

[akira700]

I agree, why should the consumer have to pay for a swap
of lesser quality when it was the manufacturer's fault that
caused the recall ? I'd almost rather ride my "defective" tire
and wait.

I read alot of boards and have not heard alot about 2CTs
failing under the stresses of the track or street.

[LiononaLeash]

How much time do we have to get this recall done? Could we wait until 2CT's are more readily available to "make me happy" (and while I wait, I use up my current front 2CT with streetriding ).

This way I am not going to die(exagerating here) on the track from my "safe to ride on... so why the heck a recall" front tire, and still get a 2CT replacement like I paid for in the first place.

Basically, I haven't had a chance to deal with it yet, and wondering how much time I have to get the recall done.

[Karaya One]

The 2CT coupon is an issue I can bring up, but I think in their eyes the offer of a replacement standard Power is a done deal.

I understand that riders want what they paid for. However, I have no control over the process here. The standard Power is a wonderful tire and in great supply. Calling it inferior is a bit harsh.

Michelin is doing their best in this situation to get the riders riding again. What they came up with was the quickest solution. Otherwise, people would be screaming about lost riding time in the prime of the season.

Not everyone is going to be happy here. But they are trying to make this as smooth as possible.

[Wishbone]

but once again how long do we have until we swap the recalled tire? do they have to be swapped by say the end of july? or when ever you get around to replacing the recalled tire

[Manny]

So what is the best way to get one of those tires? Can we get one from GMD? Do we need to have a dealer mount it etc or can we just pick up the new tire?

Thanks.

[Karaya One]

Peter will have to swap it. I'm stopping at his shop in the morning to talk to him about it. He will be compensated.

I'll be at GMD, South Shore, Parkway, GBM, Performance Factor, Bike Works, Sky Cycle and Wagner Motorsports Weds. to go through all this with those shops.

I have replacement tires coming in Friday. Michelin is sending dealers forms to submit to recoup the cost incurred of mounting / balancing. I will be sending out replacement tires for free this week to my shops.

Motorace will have new tires out in the shops by Friday / Monday to deal with this. HOWEVER - not all shops here buy Michelin from me. Cycles 128, Riverside, Performance Cycle, Great Bay, etc buy from Parts Unlimited. They will have to deal with PU. And I'm not aware of how proactive they will be with those shops.

What I do know is that a few shops are asking the riders who bought them on the 'net to deal with the 'net companies. They don't feel obligated to warranty the product for you since you didn't buy it from them. They weren't good enough for the sale, so why should they rush to service it? This is up to them. We have no control over how they run their business.

As always, PM me if you have any questions. I'll be happy to answer as best as I can.

Dave

[Honclfibr]

This isn't a warranty issue, it's a manufacturer defect issue. The consumer was sold a product which does not meet the expected specifications, and due to this the manufacturer defect there is a safety concern.

Michelin stands to lose a lot of goodwill over the way that they are handling the situation. In the first place, I agree that the recalled tires should be replaced by like kind. Michelin sells the 2CT at a premium over the standard power and asks the consumer to pay that premium in exchange for a superior tire. Replacing the 2CT with a standard tire because of a defect in the 2CT would be a bait-and-switch.

Regardless, the dealer issue is clear cut. You want to fly the michelin banner, you deal with the burdens of being a michelin dealer. Part of that is handling recalls. If my car has a recall, do I bring it back to where it was originally purchased to handle the recall? No, I find the nearest authorized dealer and they handle my recall free of charge and with a smile on their face thanking me for bringing my vehicle in promptly and saving the marque the possibility of expensive an expensive lawsuit. Your michelin dealers better do the same, otherwise maybe they shouldn't be authorized to sell michelin tires.

Just my opinion, I don't have any tires that fall under the recall but I am following this pretty closely. I bought michelin in the past rather than cheaper tires because of their reputation for providing the best tire, and part of that means standing behind their product. If they fail to do that here, perhaps it's time to find someone who will...

Originally Posted by Karaya One

Peter will have to swap it. I'm stopping at his shop in the morning to talk to him about it. He will be compensated.

I'll be at GMD, South Shore, Parkway, GBM, Performance Factor, Bike Works, Sky Cycle and Wagner Motorsports Weds. to go through all this with those shops.

I have replacement tires coming in Friday. Michelin is sending dealers forms to submit to recoup the cost incurred of mounting / balancing. I will be sending out replacement tires for free this week to my shops.

Motorace will have new tires out in the shops by Friday / Monday to deal with this. HOWEVER - not all shops here buy Michelin from me. Cycles 128, Riverside, Performance Cycle, Great Bay, etc buy from Parts Unlimited. They will have to deal with PU. And I'm not aware of how proactive they will be with those shops.

What I do know is that a few shops are asking the riders who bought them on the 'net to deal with the 'net companies. They don't feel obligated to warranty the product for you since you didn't buy it from them. They weren't good enough for the sale, so why should they rush to service it? This is up to them. We have no control over how they run their business.

As always, PM me if you have any questions. I'll be happy to answer as best as I can.

Dave

[Pittenger5]

On one hand I think its great that Michelin stepped up and took responsibility to keep us safe, so many other big companies might sweep it under the rug, especially in this case where there hasnt been any major reports of anything. It seems like no one can even figure out what is wrong with the tire.
BUT, I paid for a 2CT, I want a 2CT in return. If I had a choice to take a pilot power now, or wait for a 2CT thats fine. I dont need a tire, the one on there only has 1000 miles on it, so thats fine. But I didnt pay for a 2CT to get a pilot power.
Also I agree that if youre a dealer for Michelin you should be responsible for a safety recall. If you arent willing to stand behind the product, you shouldnt be selling it. Its not like I bought it and decided I didnt want it, the company decided it wasnt safe.
Michelin is starting to lose my respect for this issue. If they make things right, I certainly will buy their products again. However, if I paid for a 2CT and get a pilot power, and have to drive miles out of my way because they dont do something about closer dealers that refuse to take the tires back, well then, I might just become a pirelli man.

[Doc]

Is there a place that people can complain directly to Michelin?

[akira700]

Hey Doc,

good idea. the only thing that Michelin will respond to
is Consumer pressure. You know I'm not usually a whiner
when it comes to my purchases but in this case its just
not right to pay for one tire, have it be defective and then
be offered a lesser tire as replacement.

My front 2CT has less than 300 miles on it !

Call this number and let them know what you think:
Michelin usa 1800-847-3435
I think the idea of taking the standard Power now
and then getting a Voucher for the difference in price
between the standard Power and the 2CT that could be used in the future
would a fair deal.

[ChR1s]

Wouldn't the more logical replacement(s) be Power Race?

[akira700]

I just got off the phone with Michelin USA.
today 6/27

The Standard Power swap for your 2CT is only if you
want to do the swap immediately.

You can opt to wait for availability of 2CTs and ride at
"normal highway speeds" or until you notice any other
abnormality, like vibration etc".

So it seems to have no deadline within which you need to
do the swap. I was told to fill out a form with the reseller
from whom you purchased the tire from. Pete?

I am willing to live with this and wait. I know Degsy bought tires in the same exact batch and he has over 4 complete track days on them with
no noticable issues at all.

I just mounted mine I'm gonna ride them till they have a new 2CT.

[LiononaLeash]

I agree with Akira.

I just mounted mine recently, although i've done 2 trackdays on them(and I didn't die). Personally, I think the tires are fine and they MIGHT have something go wrong under extreme conditions(as I was discussing with a friend the other day, Right Tabby?). I don't think at my riding level I can reach those "extreme" conditions.

I'm waiting until I can get a replacement 2CT.

[Josephd14]

Safty Recalls have no time limit.... And as far as the dealers feeling they were not good enough for the sale, They are getting paid so I don't see what there issue is with people who bought off line.. If they had to swap them for free then I would agree with them 100% , but this is not the case...

[Wishbone]

so are the new 2ct's ready yet?

[Manny]

Originally Posted by fasterthanu

so are the new 2ct's ready yet?

No. Go Home.

[Wishbone]

But I am home?

[Manny]

Originally Posted by fasterthanu

But I am home?

Stay there. And stop asking or you will never get them.