[Rice-rocket1]

Woman Gets Cable Bill With Derogatory Name

CHICAGO - LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish _ a language she doesn't understand.

But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to "Bitch Dog."

"I was like you got to be freaking kidding me," said Govan, 25. "I was so mad I couldn't even cuss."

Govan said the only thing she did to Comcast employees that might be considered rude came after a few dozen calls when she felt she was treated shabbily. "I did tell them, 'You know what, it has to be a qualification to work for your company that you have to be rude,'" she said.

Govan said she talked to a supervisor and he offered her two months free service, which she turned down.

Finally Wednesday, about two weeks after she got her bill, somebody from the company left a message on her answering machine in which the caller apologized.

Comcast officials said it shouldn't have happened.

"We only use the actual customers names on the bill," said Patricia Andrews-Keenan, a Comcast spokeswoman.

Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It's unknown why the employees did it.

In another case, Peoples Energy customer Jefferoy Barnes started getting letters addressed to "Jeffery Scrotum Bag Barnes."

"I had no bad words at all. I guess the earliest letter is dated in May and from then on up until now my name has been listed as Jeffery Scrotum Bag Barnes and I have no idea why."

Barnes said he received an apologetic call from a company official. He also has contacted an attorney to determine if he can take legal action.

A Peoples Energy spokeswoman called the letter inexcusable.

[Jaynnus]

One time when I was working in Boston at the wholesale diamond place I set up a new billing system and I sent out statements to all the customers.

Well, one came back with the recipient none to happy. The computer only allowed so many fields and truncated 'Sal the Jewler' to 'Sal the Jew'

Ooopsie

[benVFR]

Do you have a source URL for this new story?

People's energy uses our billing software, I'd love to find out if this is legit, my coworkers would get a kick out of it as they deal with some pretty ridiculous people there AFAIK.

Not sure but Comcast may be a customer as well.

[Jaynnus]

Google is your friend....

http://www.washingtonpost.com/wp-dyn...081701752.html

[Suf Daddy]

We need PICTURES!!!!!!!!!!!!!!!!!!!!!!!
and a this thread is worthless without pictures "smilies".

-Suf Daddy

[Jaynnus]

Originally posted by Suf Daddy
We need PICTURES!!!!!!!!!!!!!!!!!!!!!!!
and a this thread is worthless without pictures "smilies".

-Suf Daddy

Pictures of what??

[Suf Daddy]

THE BILL as it was addressed to:

BITCH dog
housing complex
Chicago IL 50004 etc...........