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  #1  
Old 10-24-06, 04:53 PM
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a day in my life....


Attempting to aquire HP driver install disks for xw9300 and register Rd Hat EL3 OS with Red Hat Network to get updates, both pruchased form HP.

From HP; I need to log in a support call to get a ticket???....although reluctant to call in a support call to get CD's that should have been provided by HP, here we go...

HP support line:
System Handle or support contract number?

I have SN or Reg code for OS.

call started at 3:20, it's now
3:26....bad muzak....
3:29 and some really bad saxaphone...
3:32 and happy to report we've switched over to bad piano...
3:35; it just occured to me that I have to leave at 5pm, I hope it's not a problem...
3:41 is this a bad joke?...
3:43 oops, here comes my boss...
3:50; my supervisor wants to be re-imbursed for our labor....
3:53 and back to the top of the muzak line up....
3:58"Thank you for holding. We apollogize for the delay. Please stay on the line, your call will be answered by the next available agent...."
3:59 Big muzak crescendo finish!
4:00 silence, where is my beloved muzak??...
4:02 Yeah! Saxaphone!
4:06 starting to lose patience...

gary monochrome B&W printer ...
Need to hold, wrong department, Gary will forward me over.....

4:10 hey, I spoke to Gary!!!
4:12 bad piano, I think I like the bad sax more...
4:14 If I had to guess, Gary was born in New Delhi, but his English is improving; nice guy....
4:15 I miss my new friend Gary...
4:17 I appologize for the 5pm crack, I was only kidding...
I am finding difficulty with your system, do you have a S/N?
ok, I will be right back with someone... - Gary
4:22...please don't make me do this again
4:25 come on Gary you can do it!
4:30 I must say, my confidence in Gary is dwindleing...
Jennifer
S/N (again) given...
Jennifer is thinking about it...
Refurbished?
on hold again....
4:34...different muzak though
Jennifer Refers me to Red Hat
HP ordering system, can't ship
don't know how refurbished units work, can't find out.
Call vendor
Case number #, 3216617132
-Jennifer

Waiting on the support line for more than an hour that HP made me call, just to get someone who tells me "I don't know how refurbished systems work and I can't find out.", is very disappointing service.

-Dan Martin
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  #2  
Old 10-24-06, 05:24 PM
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a day in my life....


Racism strikes again!
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  #3  
Old 10-24-06, 05:56 PM
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a day in my life....


???
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  #4  
Old 10-24-06, 07:58 PM
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a day in my life....


Quote:
Originally posted by JeffL
Racism strikes again!
Work in tech support for a year then come try to say that again.
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  #5  
Old 10-24-06, 09:12 PM
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a day in my life....


Gosh, you guys totally missed the Cracker Barrell thread.
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  #6  
Old 10-24-06, 10:38 PM
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a day in my life....


Sorry, working tech support drains all humor out of life for the most part

So glad I'm outta that profession....sorry Dan....
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  #7  
Old 10-25-06, 08:10 AM
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a day in my life....


Quote:
Originally posted by TheIglu
Sorry, working tech support drains all humor out of life for the most part

So glad I'm outta that profession....sorry Dan....
thanks bro, it's not you.

Going to the Dell site in a few minutes, but I need an Opteron.
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  #8  
Old 10-25-06, 08:23 AM
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a day in my life....


Anyone here that is not from HP sell Opterons?
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  #9  
Old 10-25-06, 08:45 AM
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a day in my life....


Quote:
Originally posted by legalspeed
thanks bro, it's not you.

Going to the Dell site in a few minutes, but I need an Opteron.
Just brush on your Hindi, since their tech support is almost entirely outsourced to India.
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  #10  
Old 10-25-06, 09:08 AM
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a day in my life....


I would only assume that a refurbished unit would work the SAME way as a NEW one........duh! (on the service rep)

Last edited by capt1014 : 10-25-06 at 09:52 AM.
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  #11  
Old 10-25-06, 09:34 AM
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a day in my life....


Quote:
Originally posted by capt1014
I would only assume that a refurbished unit would work the SAME way as a NEW one........duh!
Well, they did allow me to buy the extended 3 yr Hardware/Software coverage....

HHmmmm...
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  #12  
Old 10-25-06, 12:27 PM
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a day in my life....


Most business class HP's are Intel Based, sorry.
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  #13  
Old 10-26-06, 03:16 AM
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a day in my life....


Quote:
Originally posted by 97BladeRider
Just brush on your Hindi, since their tech support is almost entirely outsourced to India.
The good news is you don't need em if you buy their servers, I wouldn't mind if my Maytag guy went to India for a vacation either.


Now laptops, different story...buy Ibm/Lenovo or GTFO.


Speaking of RHES3, whatcha need it fer? Ubuntu has a server now ya know
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  #14  
Old 10-26-06, 08:00 AM
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a day in my life....


Unbuntu isn't a bad deal at all, especially for the price

I just installed a Fedora Core3 server here at work. Currently trying to get some Samba shares working but the authentication isn't cuttin the mustard. Damn free OS's! I wanna pay for something if it's gunna not work right!

(I just never setup a Samba share, so it's probably my fault)

YUM is the best thing ever. Any software you want? Just install it! No $$$ necessary!
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  #15  
Old 10-26-06, 08:21 AM
legalspeed's Avatar
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a day in my life....


yip, your fault, try SWAT.

we run simulation; fluid and finite non-linear

our benchmarks suggested Opteron w/RHEL

BTW, we have been an HP house for 20yrs, HP has decided to overnite the disks.

I think Jennifer might be having a bad day....
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