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yupQuote:
Originally Posted by Cerberus
just pointing it out...
some people instantly assume equipment when if it was fine before and now it sucks then its obviously the service.
now the question is do you exceed the bandwidth limits, which is low for some who use the connections for commercial uses
Well, if Comcast itself is supposed to be able to contact my modem to reset it or send it signals and they can't, it MUST be one of the following:Quote:
Originally Posted by R1
- Bad modem
- Network issue
My issues aren't bandwidth related, since I don't use the net for much but work, which doesn't use much bandwidth. I doubt I'm even coming close to the limit. What is it, 250GB or something like that?
i'll take network issues for a thousand, chuck.Quote:
Originally Posted by 07BladeRider
and by network issues i mean a failure in some part of the physical connection layer between the local node and the modem in your house.
i've seen bad line termination/fittings cause issues.
the biggest cause of intermittent service i ran into was bad grounding, specifically ungrounded BX cable.
consider this, you put a jacket of metal around an active AC circuit and the grounding to the jacket is sloppy or fails. the result is that the jacket can pick up a surface voltage from the magnetic radiation off the AC circuit. That AC on what is supposed to be ground screws with things big time
poor grounding caused all kinds of problems with people's service.. but it could just as easily be a bad drop (cable from pole to house)
I wish it were this easy. Of course, the techs that have come out refuse to acknowledge that it may be wiring or network issues.Quote:
Originally Posted by Cerberus
I sure as hell hope you're not paying for a non-functional service.
any tech that comes out to a service call and does not check the fittings and/or the lines is NOT doing their job.
If this turns out to be a fitting or line issue make sure you contact them after the correction is made and let them know just how fucking upset you are with their lack of commitment to quality....
btw if the drop to your house has an orange line on it the drop is over 15 years old and guaranteed had internal issues.
just like cerebus said the fittings are 99.9% of the problem and a pain in the ass to check, but can make a huge difference in the quality of the service.
I spent 3 hours in a house changing out fittings in andover I couldnt even tell you exactly how many active lines they had in their house but it was a nightmare day. but in the end the service was perfect.
I will be calling for an abatement on this month's bill. That's for damn sure.Quote:
Originally Posted by noxin
Well, I finished up with the tech a little while ago. Turns out the modem that I got from the service center was an even older model that the one it replaced.
The tech pulled out a brand-spankin DOCSIS 3 modem and all is well.
He also tested the lines and they are well within spec. (-8 Receive, -11 Transmit)
Now my uploads are once again screaming, like they used to be.
Good luck with that!!Quote:
Originally Posted by 07BladeRider
I have a claim in now with the Attorney General, the BBB, and the MA Department of Telecommunications & Cable.
Funny how I have to pay my bill or they shut off my TV Cable but they don't have to give me working services on the Internet or Phone :evil:
I hate those fuckers.
The tech said the same thing. Since I also get cable TV from them, it would be hard for them to discount a week's worth of internet only.Quote:
Originally Posted by Jaynnus
Whatever happened to the customer always being right?
We have Metrocast up here. Every several months I would have to get a tech out here due to tv losing sound, screwy picture, total loss of stations and really slow modem speeds. Every time they would just replace all the splitters and tell me all is fine. But within days another issue. The last tech finally climbed up and checked things at the 23 year old drop. He said it could use a new one but its not truly faulty (what the hell does that mean?). He had a different tech do something up the road and its now better. A previous tech stated that several others around me have been having similar issues and Metrocast needs to "fix their infrastructure". I do love listening to the same advertisement over and over while sitting on the phone for over 50 minutes :deathslap:
I also signed up with OpenDNS and configured all of the systems and my router to use their DNS servers.
Name resolution is definitely faster than it was with Comcast's name servers.