Thank you Woodcraft

[Jim]

my front warmer wouldn't heat on Sunday, so I gave it to Eric to bring back to Woodcraft.

Got a replacement at my door yesterday.

Super fast and great customer service, as always.

Thanks guys!

[CBR929RE]

wtf mine won't be here till tomorrow. Sucks they can't fix my digital and they don't make them anymore so I had to buy a dual temp. Still got it for a great price. Woodcraft are good people.

[Woodcraft]

Thanks for the feedback guys.

When something goes wrong - all you can do is to make it right. If that means replacement, that's what we do. We are always working to make things better and I think that you will notice a few upgrades on this latest rev (like a new hot/warm switch) that will make them even more durable. The old one didn't like getting smacked on the ground...but the new one can take quite a bit more abuse. You can't run it over with a truck (we've seen two of those), but if you throw these things across the garage they should survive better.

We are working on a new digital set. I was testing a new R & D set last weekend for the first time in 2 years. The old digital warmers were good, but if the box broke (or was smashed - which I've seen a few of) there is nothing that we can do at present but offer someone a good deal on a new set. However, if you have a set of borken digitals - don't throw them away. If we come out with a new model we are working hard to ensure that the new boxes can be retro-fit to the older warmers.

ETA (this is not cast in stone) for new digitals is next season....I can't make any promises, but we are working on it.

[The Snowman]

Everyone I have worked with at Woodcraft has been awesome. I had a similar issue to Jim's with a rear warmer and they sent Eric up to the track with a replacement.

Great service!