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And that's how they lose my business. I won't pretend to be someones buddy in order to give them my money.Quote:
Originally Posted by BLACK SQUIRREL
And I won't give them my money if someone is treated better than me, or serviced before me because they do pretend to be someones buddy. That's how Street and Comp and motorace both lost my business and Dunlop gained it.
Although my road is muck, the ice is gone now. I just kinda figured you'd toss it in your truck and haul it up...Quote:
Originally Posted by elissama101
None the less, I'll be happy to swap it out in exchange for 'that'...
I'm really surprised how this thread turned out. Clearly, there are a lot of businesses out there that will go above and beyond for their customers. And we should support them. But dragging a company's name through the mud because they didn't give you something for nothing (or more accurarely, offered up something different for nothing) seems like a pretty low blow.
Congratulation, you spent a lot of money there in the past. Would it have been good business sense for them to have helped you out? Possibly. Are you entitled to something for nothing because you bought something there in the past? No. Should you make a thread that says "XXX company sucks" because they didn't give you what you wanted for nothing? I really don't see how that's reasonable. You asked them to help you, they refused (or agreed to do so, but not in the way you wanted), maybe you don't go there anymore. But you haven't lost anything, and saying the company sucks because you didn't get what you wanted seems like whining to me.
Maybe Cycles 128 deserves their reputation, I don't know never been there and probably never will. But I don't see how they deserve this thread.
Your not giving them your money. Your asking them to Help you fix a problem.Quote:
Originally Posted by hessogood
Its diffrent then Saying I would like to buy a motorcycle Battery. Will you sell me one please.
+1.... but I'm not sure she intended it to go this way either.Quote:
Originally Posted by Honclfibr
I won't lie, I wouldn't have minded if Jay locked it but I'm also glad it seems to be coming to an almost reasonable conclusion.
far more then i want to type....please dont take what i say personally, i'm going and this from a me=cust you=vendor POV.Quote:
Originally Posted by pps216
degs sum'd it up in one line
You said you probably wouldnt drop what you are doing to help. I can't type a post clear enough to explain how wrong that line of thought is when it comes to customer service.Quote:
Having a bad attitude is the complaint here, not the fact that they couldn't come right out with a meter and check the battery right away.
it is a dealership...not a parts shop. You pay top dollar at a dealership because you expect a certain level of service. Asking a tech to take 5 mins and test a battery certainly falls within theese linesQuote:
Originally Posted by BLACK SQUIRREL
fuck...autozone will check your battery and engine codes on your cage for FREE...i cannot beleive people are still defending this position..espcially the folks that work at other dealers....with all the dealer and website choices out there how anyone can afford to treat their customers like shit is freakin beyond me....
AutoZone?
Petco Sucks
so i should drop what im doing to help someone for free when a person is standing infront of me and im writing up a 400 service and tires? when all i would have done is ask the person who wants their battery tested for free to wait around for a little while and i will try and help them?? thats poor customer service?Quote:
Originally Posted by bigred875
Note from Degsy - I edited out the line that attributed the quote to me. it was from Big Red, not me :-)
ya..exactly :dickhead: i see neither c/s or reading comprehension are your strong suitsQuote:
Originally Posted by pps216
I went into it asking for confirmation of a suspected problem. A problem they would have had the part for me to buy to fix it. My main issue was having to convince a Service person to help / the general feeling of them not wanting to be bothered that they gave off. I wasn't looking for a freebie - I was looking for a way to identify the problem then fix the problem utilizing their services or products.Quote:
Originally Posted by Honclfibr
As for being entitled to easy, quick help for having made past purchases there - while I don't think I'm entitled to help - I expect it based on the assumption of how businesses operate and how when you buy something they usually say - if you need anything else please come back we'd be happy to help.
You seem to be of the opinion that human beings shouldn't try to be decent and help one another and that people should not react to being treated in a way that suggests their business or needs are not appreciated or wanted.
Is complaining on a public forum about a dissatisfying experience whining? sure why not. But how do you judge what restaurants to go to or best movie theaters? - You do it based on the opinions of others. Some people will read this and react like you saying I was bitching for nothing. Others will read it and think they would rather go somewhere willing to put in the effort to get a problem solved. Either way it is simply a stated opinion - take it as you like.
I did not disrepect them or call them names. This entire thread stayed remarkably civil for a NESR thread. I would consider it a success in revealing a potenial issue in a local company's service policies.
mommy, daddy, stop fighting.
(seriously folks, we're acting like it's January here)
would I be out of hand asking for this to be locked? It's turning into a huge pissing match... The best thing about arguments is there is always two sides. Not always right and wrong, sometimes there is a gray area. Yes, I had a bad experience there too... Big deal, I bought my newest jacket at another location, no harm no foul. Nothing more to see here, move along
okay?Quote:
Originally Posted by bigred875
C'mon now. There's a difference between civil communication and fighting. :beerbang:Quote:
Originally Posted by OreoGaborio
Should I call someone a fucktard? Or offer to flash my boobs? would that make this feel more like a NESR conversation? :teehee:
Guys, no more personal attacks. There will be warnings issued if there are any more.
I'm not going to lock the thread. it stays open or it is deleted.
you took my post and gave bullshit example....of course you do not stop helping the customer in front of you...i have nothing else to say in this threadQuote:
Originally Posted by pps216
haha, degs than can you "delete" it? I think the point has gotten across that a person was upset... maybe it IS better that its gone completely
yeah... I'm done with this thread too, it's been a shit show since the beginning.... or at least since Scottygixxer showed up and started baiting people.
And before it gets deleted I just wanna post up MY experience from yesterday.
I needed a new headlight bulb.... I mistakenly purchased an H7 when I should have gotten an H4.... I paid cash & didn't bother getting a receipt.... I went outside, realized i had the wrong bulb, went back inside, talked to a different person (Chris) but got no hassle from him.
Chris came out, looked at the bike himself, helped me remove the old bulb cuz it was a pain in the ass to take out, exchanged my H7 for an H4 & gave me the cash difference.
bing bang boom.... :hellyeah:
Moral of the story: Go to John in sales or Chris in parts for service :P
:plusone:Quote:
Originally Posted by Degsy
I am with you on that one.Quote:
Originally Posted by bigred875
Me too over and out
bing bang boom.... (like finding a wallet?)
It's NOT getting deleted...Quote:
Originally Posted by ff36buell
While I'm truly sorry it took the turn it did, it needs to be out there - for both sides at this point...
ok ok...sorry pps...i got a little out of hand..i take it back your not a :dickhead: and i am sure your c/s skills and reading comprehension are at acceptable levels :D
**note my sig**
and I'm sorry too.
sorry that Nick sucks and hessogood rides on Dunlops :D