Shoei chinstrap replacement

[backinthesaddle]

Hey there. I have a RF1200 and the edge of the strap got a pull near the snap and is unravelling a bit. I was going to contact Shoei to see if thats a warranty item. Anyone ever have such an unravelling and if so how was it resolved?
thanks.

[loudbeard]

Found this on Reddit as it had me a bit curious.



Did a search and looks like there isn’t a replacement part available to purchase for chin strap, just the chin strap cover.

[union]

I wouldn't be surprised they don't offer a replacement strap to the public. So many things could go wrong. In my experience Arai ( when I started riding I wanted a shoei so much but the Arai fit me better) service has been outstanding. I crashed a helmet once which resulted in superficial damage. I contacted Arai. They told me to send it in. Helmet got inspected and sent back to me with a clean bill or health. I'm 100% sure if it was not safe they would have not sent it back to me. I would suspect Shoei would be similar.

[boosten lebaron]

I tried this a couple years. There is no replacing it. Shoei considers a safety risk if its done so they dont make spares available. They will tell you to throw the helmet away.
Have you tried using a lighter to melt the strap to stop it from falling apart?

[backinthesaddle]

Thanks all. I will call them today. I can definitely see how they would consider it a no go for end user replacement. I thought about the lighter/heat gun fix but figured I will talk to them first. Right now its cosmetic but who knows how long until a major unravel. Sucks too as its only on its 3rd season.

[ZX-12R]

Seeing that picture, I would have no problem using a heat gun to seal up the fibers at the end. When you tighten the strap, you are much higher up where everything is fine.

[SwiftTone]

They have a 5 year warranty. you might get lucky and get a replacement strap or a new helmet

[backinthesaddle]

Called Shoei. They said send it back and as long as helmet is safe (not crash damaged) they will replace strap and return it to me. Said unravelling strap is a mfg defect.

[scubasteveRR]

nice

[union]

Called Shoei. They said send it back and as long as helmet is safe (not crash damaged) they will replace strap and return it to me. Said unravelling strap is a mfg defect.

Not at all surprised considering my experience with Arai. Glad it is seeming to work out good for you.

[backinthesaddle]

Shoei has replaced the strap and its on its way back to me.