Well Jay, I know your personality wins people over left and right
Why I love you so much.
I'm just honestly trying to come to grips with this, since their own website brings up $19.72! SOMETHING was misunderstood, or he made a mistake, either way maybe it's just the moto gods fucking with you.
What I do know, was if you worked there, knew a price was X and had people every. single. day. quoting you online pricing to save a couple bucks, your patience would be pretty short since it's not your call what the pricing is in your system. Don't even get me started with the games Tucker Rocky and Parts Unlimited plays, which I am sure leaves most parts guys at dealers confused sometimes.
What you could do, is stop in again during the day when it's slow and have a talk. See if you can't figure out together what the issue was, because I know beyond a shadow of a doubt that you weren't quoted that price out of thin air for BS and it's tied to some sort of issue. Whether it's various sources having different pricing, a miscommunication, or something. There's an answer to be found, and instead of being patient and realizing you're just another wanker who walks into that place amongst the thousands of people who don't even know the difference between a spark plug and a spanner... and figuring out the issue, saying you live just down the street and ride a lot, and making an attempt to build some type of relationship with the ONLY local dealer you have... you opted to come bitch here. Over less than $20.
Riddle me this, has your patience ever ran short when someone asked you an innocent question? Have you ever been in that position, where you have just helped a bunch of people find what they need only to have them walk out the store and order online? C'mon man, this isn't a conspiracy for the dealer to be evil and fuck you over. Shit happens, and there's almost always an answer that's pretty damn logical. You clearly have no interest in finding out what went wrong, and more of an interest in that you caught someone on a bad day, or who made a mistake, and reacted negatively to it.