Vanson sucks.
0
So, I bought a jacket, through the net, standard size 46, which is a hair larger than typical for me. Got it and it was so short it didn't even pass my belly button. So that's an odd standard size, but whatever. I drive to vanson to drop it off for alterations. They tell me it would cost as much as a new jacket to have it extended properly, but they can add a waistband type deal to extend it, so I say sure. The price is by no means cheap. I agree, and try to pay for the alterations but they won't let me. This is on a Saturday and I'm told it will be done and shipped on Friday and they'll call me for payment when it's done. A week after that Friday passes, I call them. Talk to someone who says he's the only one there, doesn't have any info and can't help me, but someone will get back to me. I call a week later, same story except this time he tells me he's the only one there, puts me on hold, and someone accidently picks up that line to help another customer, and then puts me back on hold. Tells me he can't help me but he'll have someone call me back. Another week goes by, I call again on Thursday. Again, the I'm here alone story, but this time I complain a little, and he actually gets back to me, and leaves me a message two days later. The jacket is partially complete, no expected finish date. Fast forward another week, I'm calling again, complain some more asking what's going on, and again, they have to call me back. I at least get a timely call back and now I'm told they don't have the leather they need to do the alterations, and they don't know when they will. Maybe they'll get the shipment in the next two weeks. I ask why they didn't call me to tell me that there would be a major delay, and I'm told it must have 'slipped their mind, they have so much going on, and they're very busy, etc'.
Customer rating: Ridiculous. Give me my fucking jacket back.
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Originally Posted by timmyho414
